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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Can’t join party Reddit_Upvote

When I go to join this group via I click the join button then it redirects me to the main party screen. if I go to the main party screen and select this group, I get an “internal server” error in app and a “something went ...

Prcheek by Novice
  • 1 replies
  • 0 kudos

Issues with Visible reconnecting service

One week ago, my daughter's service was disconnected because I failed to update her account with my new CC (my fault and I own). The phone was disconnected and we immediately updated the account with the new card and connected with the help desk. The...

jamesm by Novice
  • 2 replies
  • 1 kudos

Verizon Samsung Galaxy S21+5G

Does anyone know how to make an unlocked Verizon Samsung Galaxy S21+5G compatible, if possible? Although the model is listed on Visible's website as compatible, it says it isn't when running the EMEI.

"Which men? Top. Men."

Is there anyone who can actually tell me what's happening to my ticket?My Visible experience started with two failed digital Sim attempts. After putting in the physical SIM and starting the port it looked like things were improving. They were not. Th...

hofo by Novice II
  • 3 replies
  • 2 kudos

No data on specific tower/band

There is a tower I drive by frequently, that causes my service to cut out until it switches to another tower, or unless I disable the affected band (13). TAC-ECI: 39801 - 39753474eNB-LCID: 155287 - 2NID: 74 - 1PCI: 223Band: 13 AFAIK, this tower only ...

Bolter by Novice
  • 1 replies
  • 1 kudos