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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Duplicate automated SMS messages

Just two days ago, I started receiving several copies of the same automated SMS messages. I'm receiving several copies of messages from Square, Amazon, and BofA. Anyone else experiencing this issue?

Resolved! Major Porting Issues and 0 Follow up from support

Back story: We have 1 phone and the same number for 15+ years and was on cricket. 1 week ago, I ordered a simcard and a "temp" number so I could test the service compared to cricket.I received everything in a blazing fast amount of time. Did many tes...

jmo2021 by Novice II
  • 5664 Views
  • 6 replies
  • 2 kudos

Resolved! Confusion

I have applied and been approved for the EBB. I contacted my carrier Frontier communications and the state Im not eligible, does anyone have any suggestions?

Signup Issues

Every time I try to signup I get an error message: That is not a valid email format. Please try again. My email is valid... 16+ yrs using it. Any suggestions?

dgow13 by Novice II
  • 4185 Views
  • 5 replies
  • 1 kudos

Phone replacement

Hi I have had this service for a while now and recently I cracked my phone screen and I was wanting to know how can I get a new phone without getting a new number or having to start a new service here with visible.