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Resolved! How to port number? No option in setup process

The help article for porting numbers to Visible suggests that there's a step in the activation process that allows you to port a number. I just activated on iOS and I didn't see any such step. There's no way to do it in account settings. Has anyone d...

Resolved! Travel to Europe

I'm planning a trip to Europe next year and am trying to figure out how the cell phone will work. I've read all the posts in the Community that discuss this, so I understand that my phone will make and receive calls when connected to WiFi (if I have ...

Still being charged for old account and never received SIM Card

I recently noticed that although I had switched to the new plan for $30/month, I was still being charged the old amount. When I read more on my account, it looked like a SIM card was sent out but my wife and I never received them. Now, I've already w...

rda6009 by Novice
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  • 5 replies
  • 2 kudos

Need a new phone

I have been with Visible for 3 years and I want to buy a new phone. .I have tried to buy one on the Visible web site, but it says I already have a plan when I try to buy it. Can I just get a android phone somewhere else and switch the simm out withou...

joed by Novice
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  • 2 replies
  • 0 kudos