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Forum Posts

Error When Trying To Use A Payment Option - Please help.

Hello,Any help would be appreciated. I have been trying to help my fiance switch over to Visible. Everything is fine until he tries to pay. It continuously gives an error for alternative payment. He doesn't have PayPal or Venmo and wants to use his c...

Plan

Hello, I’m getting the message: Plan canceled when trying to set up my account

Resolved! Can't tether via USB

I'm using a Moto G Pure to connect to Visible. I can connect a computer to the phone via WiFi, but not USB. When I try to turn on USB tethering, it "checks the subscription" and then refuses to turn the USB tether switch to the On position. It does t...

Resolved! Unable to text one person (Android/Google Messages)

Hello, I am a pretty new Visible customer, and in my house, we have three people with Visible accounts now. I am having issues texting one who hasn't activated his service yet, but I am wondering since he is in transition from Mint to Visible if ther...