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Forum Posts

Visible is over charging us and offering no path forward!

Perhaps someone else is experiencing this, or this will gain the attention of a Visible customer support member. My wife is being overcharged for her first month of service. It's supposed to be $5, but they charged her $40. Now her account shows "sus...

fitz007 by Novice II
  • 4730 Views
  • 2 replies
  • 1 kudos

Service problems

I have been with Visible almost a year now and up until about 8 days ago I have had wonderful signal, then the signal started to bounce up and down constantly. I would be connected one second and not connected the next. I contacted agents by chat, di...

SpitFire by Novice II
  • 12920 Views
  • 12 replies
  • 2 kudos

New phone

I purchased the iPhone 13 and gifted my 12. However, my 13 isn't showing on my account; stills I have and owe on the 12 that was paid in full. This is so frustrating because now I'm not sure if the apple care that I'm paying for is covering the 12 or...

Nxw by Novice III
  • 5543 Views
  • 3 replies
  • 1 kudos

Service in Puerto Rico

I went to Puerto Rico and was disappointed that I didn't have service there. Are there plans to extend services to that territory?

Nxw by Novice III
  • 22205 Views
  • 12 replies
  • 1 kudos

cell booster or a 5G phone for better signal/speeds?

my immediate neighborhood (aka inside my house) is seriously lacking in a decent signal or a 5G network.outside my neighborhood (1000 yards+) its better but I don't stream in parking lots so doesn't help. so I'm thinking of trying a mobile cell boost...