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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Resolved! Enrolling a Second Phone on Same Account?

Hello, my wife would like to join Visible after seeing how good it's been on my phone. I began the process, but was quickly stopped by a flag saying 'the sim card has been sent', referring to the sim card sent to me recently.Is there a method of havi...

Resolved! Installed the Visible SIM card - No Phone Service?

Hello, I've installed the Visible SIM card and for perhaps a half hour had the screen message 'activating phone this may take some time'. Next I got the message 'no phone service contact your provider'. Tried a call which failed. Is this last message...

New phone activation, move to IOS, Visible APP

I just got my new iphone 14 purchased from Visible.I'm having trouble understanding the sequence of steps to take.1) I would like to use the Move to IOS APP to move my data from my old android devise. I need to do this to retain all my test messages ...

jano by Novice
  • 3 replies
  • 0 kudos

porting in a new phone number

Just wanted to mention that if you bring your old phone number with you, apparently you will need to re-do a password and greeting for your voicemail. I am not someone who thumbs through my phone looking at settings and details, so my husband was the...

kdeb by Novice II
  • 2 replies
  • 0 kudos

Resolved! How to reinstall the eSIM

I deleted the eSIM by accident, and now when I log into the account, it wants to setup 2 factor authentication, (which requires the phone number I don't have set up). How do I reinstall the eSIM, if I'm essentially locked out of my account?