Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...
I keep getting letters telling me I need to upgrade. I did! I received and inserted the new SIM card. Why am I still getting these reminders (demands) that I upgrade? I've just been ignoring the letters but I worry that my service will be affected if...
Hello, I've been a visible customer for a long time now (I get legacy discount). I plan on getting my baby sister her first phone and have her service through visible. So she will have her own line, but I will pay it. I want to buy the $25 welcome di...
Hey all, Visible is telling me I need to upgrade my phone(s) by May 4th to continue service. Will my current phone(s) stop working? I have 3 in my household, none of which are 5g. The ones I want to purchase are also out of stock. Can I purchase from...
I wanted to offer some feedback as a new customer.First, check trade-in status through the chat support is not accurate, and as a result, disconcerting for your customers. Last night I checked and it tells me my trade in device is "NOTRECEIVED". When...
When the chatbots fail and the Visible agents ghost you go to https://www.reddit.com/r/inVisibleSupport/ for help. It's a community of Visible customers who have been treated poorly by Visible's chatbots and AI.
