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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

No service no bars

Today my service turned off. No bars, The virtual agent said there are no live agents and cut me off. Any ideas? I switched to Visible @ a month ago!

phone not working

just ported my phone and a specialist was supposed to call me within the hour. 3 hours later phone no call and my phone is down. Who can I contact to raise my ticket to a P1

Resolved! Unacceptable port in time

What a miserable experience trying to switch to Visible. In my 25yrs or so of having a cell phone, and porting my number all over the place from carrier to carrier, NEVER, EVER, has it taken more than a few minutes for the port to happen. Even from M...

Just switched from Verizon to Visible...HELP!

I have a Note10 plus and just switch from Verizon to Visible last night. I set everything up correctly and my data speeds are almost non existent. Calls and texting are fine but any videos, downloads or video calls buffer or just do not work. I follo...

Lost network connection

My phone lost network connection after not being used for about 3 weeks. I rebooted and tried it in various locations to no avail. Chatted with Visible help, and they had me futz around for 45 minutes with rebooting, removing SIM card, clearing netwo...