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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Resolved! texts not sending

hola peeps!in the last few days I have had texts not send initially when Im on LTE - I have yet to have this happen when on wifi only (airplane mode)on a second or third attempt they go through - had good signal each time - was making calls and check...

Resolved! Help

just switched over last night and nothing is working right! I am very frustrated cause I am locked out of log in and do not know what to do, I cant get calls I cant text cant get anything, Please let me know what to do

Olingerj by Novice II
  • 2 replies
  • 1 kudos

can;t activate phone

new phone needed activation, the activate button just gave me an error message, call supprt, I did, she wouldn't/couldn't help. no phone that works so I cancelled the acct( the service for this was excellent!!!!!!)I have no printer, won't buy one jus...

milo by Novice
  • 2 replies
  • 0 kudos


I tried to switch to Visible today. Started about 3 and at 7 it still was not done. Old number not working either. New SIM tomorrow. My question is how do I fix this? Account looks to be set up online and in the app. 1 major thing never happened. I n...

Pixel 5 BYOD loses 5G somehow?

My Pixel 5 won't get back on 5G after 3 Months of 5G service. I'm thinking it has something to do with the Google Fi update, or perhaps moving the SIM card to a non 5G phone for a few days. The LTE is the best it's ever been, pulling over 40Mbps, but...

Resolved! Number transfer

I put Boost Mobile in as my carrier. Visible stated they were sending my account number to Verizon. I need this corrected!

Pops by Novice II
  • 4 replies
  • 1 kudos

Sims card

I bought the phone from vsble and it came with no Sims card or QR code to manually download. What is the remedy? Thank you

Re: No mobile service

Did you also get a weird email saying "Long time, no see... Your account for XXX-XXX-XXXX is good to go again. Make sure you redownload the app if you deleted it (we forgive you)." I probably get disconnected for about a day, happens about once every...

visible customer care

This is a horror story that visible created. I purchased a new visible phone for a friend using my own bank card. WARNING NEVER DO THAT! The new visible phone arrived at his house with no problem. All is good so far but when he tried to activate the ...

No mobile service

My pixel 4a kept showing no service in the notification bar at the top of the phone. Couldn't send or receive texts or make phone calls even on wifi.Finally I reset all mobile and network settings and everything immediately began to work again. Servi...

Stay away from Visible

I so much wanted visible to work, but just can't take it anymore. I've been with them since December 2020 and suffer though daily dropped calls (or calls where I can hear them but they can't hear me) and no cellular data. Toggling airplane mode somet...

sjn by Novice
  • 11 replies
  • 0 kudos

Choose your own gift card

So disappointed! I redeemed my code over a week ago and still no gift card. No one has been able to help me. It’s like no one knows what’s going on. So disappointed!

Choose your own gift card promo

Shortly after my second months payment I got an email with a code and a link to redeem my virtual gift card. After you click the link you put in the code and some info then they will send you another email with a tracking number saying that it is pro...

Visible Scammed me

I had purchased Galaxy S21 from Visible and had my number ported to visible because of the $200 Samsung Gift Card and now being told that I don't qualify for the Gift Card. Beware of this shady company!!!

How can I speak with supervisor?

I have spent hours on chat with visible. They opened a case number to look into my dropped calls, lack of Internet and areas, etc. After two weeks they told me it was due to lack of coverage even though their coverage map shows my county as having co...

Resolve dropped calls

I have spent hours in the last two weeks chatting. The case was open to look into why my calls kept dropping etc. I received email updates every couple days saying they were still looking at it until they finally said it was because there was a lack ...

So Frustrated with Visible

I'm having such a terrible time trying to become a Visible customer. So bad that I'm wondering if the savings is worth it. Where do I start?Latest bug is that website won't accept my password. When I try to reset, link says something went wrong try a...

baturro by Novice III
  • 2 replies
  • 0 kudos

need help with problem - LTE Blade 10

Hello everyone, my wife is having a problem and we need some help. Yesterday, her phone started just displaying screen after screen and repeating. It appeared to display the screen of any open app. She had to force a power off reset by holding the po...

Kleinm by Novice
  • 1 replies
  • 0 kudos

Resolved! Visible Customers cannot call Google Fi Customers

As of May 1, 2021, Visible Customers cannot call Google Fi Customers. This issue has been going on for a few weeks now, and multiple Visible Customers have attempted to resolve the problem through both Visible Support without any success. Problem Sum...