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Forum Posts

About the refund policy

Is it possible to get a refund on the plan? It's too slow in my area, so it's difficult to use it

Texting

Since upgrading to the Annual Plan this afternoon, sending and receiving texts from non-IOS devices is no longer working. Received texts are given the message Text Messaging service has been denied. This is a huge problem because I am using secondary...

activation

I hit activate and I get this message: "Oops. Unfortunately we're unable to process your order" WHat does this mean?

DW321 by Novice
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SIM Suddenly Locked

hello! This morning my mom turned her phone on and got a “your visible SIM card is now locked” notification and now cannot use any data/connection or connect to WiFi. How do we resolve this? Thanks!

apholtz by Novice
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  • 2 replies
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Case status for *****

Hi, On 30 Aug I guess I made one of the biggest mistakes of my life by attempting to port my wireless nos to Visible.I have been trying to activate the services for last 4 days (on wireless nos ******) , have chatted with more than 10 cust care agent...