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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Activating

I just activated with Visible from Verizon. When I try to make calls they won’t go thru. I get the welcome to Verizon error message. Text messages will go thru to other iPhone users only. Any ideas? I got a message at the end saying everything was co...

AR2 by Novice
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Ordering a new iPhone ? regarding availability

I've seen complaints of people attempting to order the new iPhone and finding out after ordering that they are unavailable while still being charged. I've attempted to contact customer service via chat, Twitter, and FB and have had no response at all...

sceptic by Novice
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I have not had service for 3 weeks

This is ridiculous Verizon. Nobody can get thru to support. This is ruining your brand. I know you are aware of all the issues. How can you expect customers to switch when you have no customer support? People are running away to your competition. I s...

replacing broken phone

the screen on my phone recently broke, sim card is still working. I have been try to order a new phone through visible, but I guess they only let you do that if you've gotten in touch with a human representative and have them unlock your account. I h...

Voicemail

I been trying to get help for three days now. Can someone please help me with my issue?