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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

$15 off for 12 months promo

I signed up in January for the $15 off for 12 months promo. I just received an email saying I will lose the $15 discount if I do not port a number in within the next 7 days. Trying to chat for help using the app, but they never respond during the tim...

Using Visible While In Italy

I am having trouble finding information on the charges if I take and use a Visible Phone while in Italy. I find that there are 500 minutes of calls and unlimited texts calling to Italy. I find nothing to confirm if there is a roaming charge or other ...

Hogmodo by Novice
  • 2 replies
  • 1 kudos

transfer iphone XR esim to iphone 14 pro 2023

Hello, today I plan to purchase an iphone 14 pro. I have an XR and am using an esim for my exisiting Visible account. Posts in September 2022 indicated problems with transfers. Are the issues resolved? Can I transfer my XR esim to a new iphone 14 pro...

Sim card

What do I do with the SIM card in my trade in?

Mecan28 by Novice
  • 3 replies
  • 0 kudos

Resolved! Network update WiFi calling

I performed the visible network update this a.m. My Visible iPhone Uses an eSIM on the secondary line, and no physical Sim in the device. After completing the update, there was no option for Wi-Fi calling under settings cellular. After chatting with ...

WPO1 by Novice II
  • 51 replies
  • 4 kudos