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Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Samsung Galaxy S21 - SM-G991U1 (US version)

Why would a factory unlocked Samsung Galaxy S21 - SM-G991U1 (US version) not be compatible with Visible 5G plans? Bought renewed from Amazon with 90 day guarantee. I can't afford Visible phone prices. If not this phone, what spec will guarantee compa...

One Plus 8Pro 5G

So for some reason, when I signed up for Visible a year or so ago, my OnePlus 8 Pro 5G was considered compatible. It's worked quite well the entire time and still does. But now, the Visible system is sending me messages that my phone isn't compatible...

DP1 by Novice II
  • 1230 Views
  • 2 replies
  • 2 kudos

Resolved! Lost my SIM card before activation

I just started with V's'ble but I lost my SIM card prior to using it. I popped the microSIM card out of the larger wallet-size card, laid it on my desk, and it got lost amid the piles of papers there and most likely was shredded. Who do I contact at ...

ddhatfi by Novice II
  • 4544 Views
  • 9 replies
  • 0 kudos

mandatory phone upgrade questions

Hey all, Visible is telling me I need to upgrade my phone(s) by May 4th to continue service. Will my current phone(s) stop working? I have 3 in my household, none of which are 5g. The ones I want to purchase are also out of stock. Can I purchase from...

Trying to activate and port from ATT for 2 days

I have requested and been promised call backs (never happened). Escalated to higher support, provided former provided, account number, transfer pin, email and mailing address multiple times and the issue is still not resolved.I have yet to receive an...