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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

New iPhone 14 pro and old number

I bought an iPhone 14 pro from visible, with a temporary phone number that I have not activated (I was waiting for my old billing cycle to complete), now I want to port my old phone number to visible and use that number in iPhone 14 pro, I have accou...

satuxD by Novice
  • 1 replies
  • 0 kudos

Unable to text

*Please excuse me while I rant* I am so incredibly frustrated. I just swapped to the iPhone 14 Pro Max and I cannot text or access the internet at all but I'm able to send and recieve phone calls. I have, at this point, bought two new iPhone 14 Pro M...

flp95 by Novice
  • 1 replies
  • 1 kudos

Visible Customer Service is INVISIBLE

I can not activate my service, visible customer service is helpless. They don't even have an ETA on when they can fix it. They need customers from all other carriers, but they are incapable handling that new customers. Under Staffed, Under Trained, H...

account permanently locked and live chat is a robot

I keep getting this same response from the live chat, no matter what my question.My records show that your account is permanently on hold. At this time, I can't move forward with your request. I cannot activate or port or anything. Is there any way t...

switch from party pay to $30 plan

I currently have party pay. I would like to upgrade. The app says my phone is not compatible. But the website robot chat says it is compatible.How do I switch over?