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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

outage

They reported the outage but no other updates, we are just left in the dark, I can't log into anything do to 2 step verification.

Text message outage

It is impossible for me to access my bank account as I am not receiving the text message verification on my Visible phone. I find this situation ridiculous. I am curious if Verizon customers are also facing the same problem. Restarting the phone as s...

Charged extra $100

My monthly service fee is $30 a month, which I paid on February 28th. Why was I charged an extra $100 on March 2nd? On my bank statement, the charge is listed as, "PRE VISIBLE LOC: LONE TREE CO".

My Texting Now Working

Contact an Agent on Chat, confirm your account Email, follow the Agents instructions. My wait time for an Agent was 70 minutes. However, my texting is now working. Thank you Agent Amy‌‌‌‌‌‌‌‌

MikeN by Novice III
  • 1836 Views
  • 5 replies
  • 0 kudos

Texting is working!

My texting is now working. I was able to get through to support on Chat at 0345 and they fixed it!

gmanurse by Novice II
  • 1811 Views
  • 5 replies
  • 1 kudos