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Forum Posts

Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

Can't receive pictures in text messages

I am not able to receive pictures sent to me through text since switching to Visible. I have a Samsung S21 and so do the people sending pics to me. They are using regular Verizon service also. The message I get instead of a picture is "You could not ...

can't receive text pictures

I have a Samsung S21. Newer to Visible. I can not receive pictures sent to me through text. I get a long message that starts with "You could not receive HTTP-FT" and then a very long https://ftcontentserver.... All texts have come from friends with S...

Need to cancel my monthly subscription

My Visible phone number is no longer in use, and I have returned to China. However, I am unable to log in to the Visible app and website as I receive a ‘server error’ message each time. Meanwhile, I continue to be charged for the service. I would lik...

Resolved! Monthly charge

Visible reduced the monthly Basic charge to $25 from $30. They mention nothing about this being a promo for new customers only. Even if they did, it’s wrong for them to continue to charge me $30 a mo. and newcomers $25 a mo. After contacting chat ser...