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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

IOS 15.5

When I down load the visible app on my iPhone 6, it states I need IOS 15.5. My iPhone software is IOS 12.5.7. My phone states “Your software is up to date”. How do I overcome this hurdle?

Software required for iPhone 6

The visible mobile app requires ios 15.4 or greater. My iPhone 6 says it’s software is up to date but is only iOS 12.5.7. How do I overcome this hurdle?

Cannot load app on phone or website on computer

When Itry to get on the website on my laptop, I've been getting this error. Happening today. 1/26/2023 and last night. Also unable to open app on my phone, getting message "Looks like you may be having trouble getting started right now. Retry." Retry...

Delayed/late messages Apple Watch

I’m mostly using my Apple Watch Ultra without my iPhone, or with the iPhone in airplane mode. Some text messages are getting to my watch late. When I get the notification for late text messages, it says the message came in anywhere from 10 to 20 minu...

Cannot access account due to 2 step authentication

PLEASE!!! SOMEONE HELP ME THROUGH THIS!!! Yesterday evening I noticed I could not use my cell phone service, unable to call out, receive calls, make/receive texts. I don't recall getting a text reminder for bill payment or an email reminder regarding...