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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Do NOT Update Your Service

Do not update your service! I mean it. Received this ‘cool’ email from Visible saying that I am eligible to update the service to a better network coverage but this would require changing the plan. The email said it would be at the same cost (making ...

address to return phone

Does any one know how and where to return the phone I purchased from Visible? They are unable to activate the phone because they cannot verify my email. Therefore the phone is useless and I need to return it and get a refund.

sward by Novice II
  • 971 Views
  • 2 replies
  • 0 kudos

problems with 2 step verification

After activating and porting my number, the phone works fine for calls, texts, and data. However, when I try to access the app or website, I never get a text or email with the code to enable 2 step verification. I have been on 2 chats with agents and...

SC by Novice
  • 4330 Views
  • 7 replies
  • 2 kudos

$15 off for 12 months promo

I signed up in January for the $15 off for 12 months promo. I just received an email saying I will lose the $15 discount if I do not port a number in within the next 7 days. Trying to chat for help using the app, but they never respond during the tim...

Using Visible While In Italy

I am having trouble finding information on the charges if I take and use a Visible Phone while in Italy. I find that there are 500 minutes of calls and unlimited texts calling to Italy. I find nothing to confirm if there is a roaming charge or other ...

Hogmodo by Novice
  • 2598 Views
  • 2 replies
  • 1 kudos