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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Differing numbers, no signal for 7 DAYS! Please help :(

Hi everyone,I am posting here because I am truly, truly lost and so, so incredibly frustrated. I could really use some feedback about how to move forward. Please allow me to share my story down below:Necessary context: my current email address associ...

Anonymous by Not applicable
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Switching Plans?

Good evening,I've been using Simple Mobile/ Straight Talk for months. Recently, I saw a television commercial referencing Visible mobile phone services. While attempting to switch and activate my iPhone 11 with Visible, I received a message that my p...

Customer service

Has anyone had any luck getting through to anyone? Every time I go to chat, I get disconnected when I'm up. PLEASE anyone? I tried messenger too.郎

Settings: Personal vs Primary

Visible had to reset my eSIM. Then during re-activation I picked Personal. Then I could no longer text anyone. Chat reset my eSIM again. Then I picked Primary as I was told. Now I can text, but the recipient sees my email, not my name. How to fix?