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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Same Phone

Can I use my same old phone I already have to open an account? Does my phone have to be paid fully off to open a visible account phone line in my name?

Upgrade Request and Pricing

I have been asked to upgrade my existing plan and told the pricing will be the same. But when I get to the cart to check out the price goes up. Also, will the remaining people in the Party receive a $5 price increase because I left the Party? Thanks!

Billing

Is the $20/month rate guaranteed for any period of time?It looks as if it is only reduced by $10 on the first month?Seems misleading....

Visible+ Discount for Existing Customers

I recently "upgraded" to the $30 plan from my Party Pay plan when asked to by Visible. I see that now users on the previous Party Play plan are now offered the option to upgrade to Visible+ for $35. I'd like this option as well. How can I get this pr...

Galaxy A51 activation issue

I have followed all of the steps for activation for the new updated SIM, participated in 4 chats and all of their suggestions, and still no service. Have tried reset network, worked for a day, then would not start up the next day. Tried that repeated...