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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

What to do first?

my chat box disappeared. I was #43. My new phone from Visible is here and charged up. Emailed directions said to install visible app. Which phone? Old phone or new phone before the new sim is installed. I also want to port my number.

U-234 by Novice
  • 1 replies
  • 0 kudos

No redemption promo code emailed...

Hello! I have inquired via Visible chat various times and gotten no helpful response. I need my redemption promo code for the $200 gift card. I should have gotten one by email back in January, after my 3rd bill paid, but I did not. Help!

Magpie by Novice
  • 1 replies
  • 0 kudos

Calling in Italy - support for eSim

Does Visible support international calling in Italy? I will be travelling in September, but would like to switch to Visible now.I don't want a big hassle in September to make this work.

Text issue resolution

It took me about 45 minutes to get through on chat. They were able to fix the testing issue in a few minutes by completing a Sim Reprovision. It sounds like it has to be done on their end so you have no choice but to chat. I have esim. Sadly I did no...

kric by Novice
  • 2 replies
  • 1 kudos