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Forum Posts

I already have a device on order?

I received an email stating that I need to upgrade my phone and plan to continue my service. When I tried to select a new phone, I received and "Uh-Oh" message telling me that I already have a device on order?!?!? I do not and there is nothing but mt...

Calling problems - one Visible phone to another not working

Recently ported two phones from TMobile to Visible. Bother phones received and send calls, except one phone will not ring the other of ours. The calls attempts buy rings busy. Have tried to reset the network, factory reset, ensured SIMS are out of Tm...

Visible Midnight - Silence Power On Sound

Is there a way to silence the jingle when the device powers on? It's super loud. When I search in settings, I see there's a Power On Sound prompt that takes me to Sound settings, but I don't see anything there on turning off the Power On Sound.