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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

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Can't use a credit card?

I am so confused. I have spent all day with countless reps and I just learned that I can't use a credit card but they can't tell me why. I have numerous different types of credit cards. I surely can't be the only one yet I don't see any posts about t...

Resolved! OnePlus 9 Pro Android 12 No signal FIX

I dug around on the internet after DAYS of my phone having no connection and getting the Visible chat run-around. Here's what I found and it works for me. Note that I had to put a non-Visible SIM in, then switch back to the Visible one to force my ph...

Automatic Scam Protection

Visi Squad, Great news, today we are activating the ability to block robo/scam/spam calls. This is an amazing feature that many have asked for and will reduce the amount of those annoying unknown callers. New members will automatically have it turned...

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Visible made my service go from bad to worse

A few weeks ago, at home (Los Angeles), in my neighborhood, and the surrounding neighborhood, I had phone service but NO (or super slow) LTE internet. This has been for about 2 weeks now. I had my home WIFI and service was fine everywhere else. So it...

ScottyP by Novice II
  • 1 replies
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SIM Reprovision Failed

I contacted support earlier with slow data and after going through all the troubleshooting steps he tried a sim reprovision but it froze before completing and now I can't call or use data. I tried contacting like 6 other reps but they all escalated b...

Byte03 by Novice
  • 1 replies
  • 0 kudos