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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Resolved! New Visible+ Service

I recently switched to the Visible+ service, from the standard unlimited plan. The eSIM activation has taken over 2 hours now, with the screen "We're setting up your Visible service plan, this should take less than 5 minutes." I would've thought that...

Can't email support??? Voicemail doesn't work

Pertaining to ticket [Edited for Privacy] Email suggested first steps that chat suggested. Naturally I have done these multiple times. Also communicating through email that can't be replied to and forcing public discourse? Really?

Resolved! Visible+ upgrade, eSIM and absent support

I attempted to upgrade to visible+ on my account on my iPhone 14 Pro, following all of the instructions in the app - battery charged, connected to wifi. The upgrade process even triggered the iOS eSIM activation process, but it immediately failed to ...

Not able to use service after activation

Hello,I am new member of Visible and just activated the service, but I still cannot use my phone. I have been trying to reach out to Care Team but I cannot get anybody on chat as I have been on hold for so long. Thanks