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Resolved! Billed first month Immediately after activation

I activated my Visible service on Sept 20th. Immediately, my credit card was charged $30 for one month of phone service. Per Help Center, it seems to state that this charge should have occurred one month from activation. Am I reading this incorrectly...

scgray67 by Novice II
  • 5968 Views
  • 2 replies
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isim

I ordered the new iphone 14 from visible and now cannot port my iphone 8plus over to it.

Activation button grayed out

Got my pro max and in the visible app, it still says stand by for service. Activation button is grayed out so I can’t activate. Pay button is grayed out so I can’t pay for the first month of service either. Tried signing in and out, restarting phone,...

Nonano by Novice
  • 2459 Views
  • 1 replies
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Something Went Wrong - Buying a iPhone 14 Pro

Hi there, I am trying to become switch to Visibile and keep running into issues. The most recent one that I can't get past, is when I go to check out (iPhone 14 pro + 30$/month plan), I select my payment option and then I get the "Something Went Wron...

m16 by Novice II
  • 2721 Views
  • 2 replies
  • 0 kudos

Visible customer service non existent?

I've been trying to get help with an issue with my account for over two weeks. The chat option never works. The one time it did they sent me to Facebook to message there. I've done that and now the only responses I get are copy/paste messages that ne...