Need help?
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Automatic Scam Protection

Visi Squad, Great news, today we are activating the ability to block robo/scam/spam calls. This is an amazing feature that many have asked for and will reduce the amount of those annoying unknown callers. New members will automatically have it turned...

Frame 1 (5).png

Visible made my service go from bad to worse

A few weeks ago, at home (Los Angeles), in my neighborhood, and the surrounding neighborhood, I had phone service but NO (or super slow) LTE internet. This has been for about 2 weeks now. I had my home WIFI and service was fine everywhere else. So it...

ScottyP by Novice II
  • 3473 Views
  • 1 replies
  • 0 kudos

SIM Reprovision Failed

I contacted support earlier with slow data and after going through all the troubleshooting steps he tried a sim reprovision but it froze before completing and now I can't call or use data. I tried contacting like 6 other reps but they all escalated b...

Byte03 by Novice
  • 3013 Views
  • 1 replies
  • 0 kudos

No calling or data after "frozen SIM reprovision"

I contacted chat support because my data speed has been very slow the past few days (under 500kbps average) and after going through several steps the technician tried a reprovision but said it froze and never completed. I've contacted like 6 other re...

Byte03 by Novice
  • 1622 Views
  • 1 replies
  • 0 kudos