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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

payment method you saved with us failed

Trying to order phone online & getting payment failed error. Got email "Uh oh! We couldn't activate your Visible service on ***-***-****, because the payment method you saved with us failed." Called Credit Company & they said they received address ve...

Changing Password

Been attempting to change account password for several days now. Used both Web site and app to request the SMS with reset link. Nothing ever shows up. Have passwords been locked since the data breach incident?

Anonymous by Not applicable
  • 3204 Views
  • 2 replies
  • 0 kudos

You stopped supporting my phone without explanation

I have a PIxel 4a and visible was the service I started it out with. After a year excellent service I had to temporarily switch to Google Fi as I was working somewhere where Visible service was out of reach. A month later I went to switch back and wa...

Zork by Novice
  • 1970 Views
  • 1 replies
  • 0 kudos

customer service or lack of.

Wow Chat service has sure went to heck. Three days trying and each time over fifty people ahead of me and after forty minutes I had over thirty ahead of me. The last two weeks I have had next to no Data available on phone and when in high speed area ...