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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Can I use a mobile hotspot only, no phone

I need to connect my home thermostat & security cameras to the internet when I am out of town. I want to use Visible basic plan with a mobile hotspot at the house, no phone involved. Is this possible? What device will work with Visible in this way?

dbloyd by Novice
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S22 SIM ISSUES

I’m at my wit's end. I’m now day six without any service. I have a Samsung Galaxy s22 and the SIM1 says the carrier is Visible, but there is no number attached to it. The number shows as unknown. I’ve worked with support several times over the course...

Unlocking an older, unused Visible phone

I have an older Visible phone that I was previously using with Visible, but it's been replaced by a newer, theoretically more capable Visible phone.I want to UNLOCK the old phone so I can use it with a different SIM from a different provider as neede...

Unable to access account

My iphone was stolen on vacation. 2FA is turned on for my account but I cannot use is since the phone was stolen. The password to the email associated with my visible account is only saved in the stolen phone. I have contacted customer service multip...