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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Upgrade and 2FA problems!

Hello! I started the upgrade to a new network and things went very wrong. It started to upgrade but failed to finish, and I let it run all night to no avail. I now have no service nor an esim! Furthermore, whenever I sign back in to retry, it refuses...

jbogdan by Novice
  • 3 replies
  • 1 kudos

No Internet connection

My husband and I both have Visible and since we had to upgrade to the newer plan we have had a lot of issues with internet connection. Our phones (iPhone XS both on iOS 16.3.1) will show we have good signal but we have no internet connection when try...

jcwik1 by Novice
  • 1 replies
  • 1 kudos

Contacting Chat

My phone is stuck in SOS, tried to login to contact chat but I cant because something comes up to secure my account and they want to text me a code which I can not get. Is there any ways around this or is there an email I can contact to get this reso...