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Support Service Outage

Latest Update 01.21.22 19.21 UTC Chat support is back online Previous Updates See More (Highlight to read) 01.21.22 16:18 UTC We are experiencing issues with Twitter and Facebook DMs this morning, if you need support please reach out to us via chat o...

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Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Re: No mobile service

Did you also get a weird email saying "Long time, no see... Your account for XXX-XXX-XXXX is good to go again. Make sure you redownload the app if you deleted it (we forgive you)." I probably get disconnected for about a day, happens about once every...

visible customer care

This is a horror story that visible created. I purchased a new visible phone for a friend using my own bank card. WARNING NEVER DO THAT! The new visible phone arrived at his house with no problem. All is good so far but when he tried to activate the ...

No mobile service

My pixel 4a kept showing no service in the notification bar at the top of the phone. Couldn't send or receive texts or make phone calls even on wifi.Finally I reset all mobile and network settings and everything immediately began to work again. Servi...

Stay away from Visible

I so much wanted visible to work, but just can't take it anymore. I've been with them since December 2020 and suffer though daily dropped calls (or calls where I can hear them but they can't hear me) and no cellular data. Toggling airplane mode somet...

Anonymous by Not applicable
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Choose your own gift card

So disappointed! I redeemed my code over a week ago and still no gift card. No one has been able to help me. It’s like no one knows what’s going on. So disappointed!

Choose your own gift card promo

Shortly after my second months payment I got an email with a code and a link to redeem my virtual gift card. After you click the link you put in the code and some info then they will send you another email with a tracking number saying that it is pro...