Need help?
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Ringtones and SIM questions from new Visible user

Just joined Visible with my Samsung S22 cellphone from a prior provider (Verizon). Verizon was on SIM 1, Visible is on eSIM. Old number has already been ported over. Newbie questions:1. Ringtones: How to do I access, or where on the phone can I recop...

Resolved! Trade in amounts

Since there is no obvious way to provide feedback to visible, I'm posting this here. Very happy with your service up until I purchased a new phone recently. Your trade in amount for my old phone was $100, which influenced the price point of my new ph...

Kristen by Novice
  • 4 replies
  • 0 kudos

Phone & Text Not Working

I switched to Visible and it says my phone is active but it doesn't work. I've done everything suggested to fix it many times to no avail. Ant suggestions?

Aymer by Novice
  • 1 replies
  • 0 kudos

Switching plans

I want to switch from my current Visible plan which costs 25$ to Visible24 which costs $20.00. But it doesn't give me that option on the website. It just gives me the option to upgrade to Visible plus which is $45. How do I get Visible24?

WEA Alerts not working

Everytime that an Amber Alert or WEA weather alert comes through, my child who has Gabb phone gets the alerts every time. But my wife and I, who have Pixel 6's, never receive the alerts. This has been ongoing for at least a year now. The device is on...