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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Visible Customer Service

Y'all sent me a sim card that messed up my phone, and now y'all refuse to do anything about it. Great customer service. Great way to lose a customer. Good job!! I've had the phone for a year with the sim card I've had for 18 months. And now that that...

Resolved! Never Received my rebate giftcard code

I am not sure why it is taking so long to receive the rebate email for the purchase I made in November or 2022, but I have met all the requirements. When I talked to a customer service rep they basically told me that it was not their problem and I ne...

AlainaJ by Novice II
  • 12 replies
  • 0 kudos

Visible Mobile App on Iphone

When i login to mobile app, its asking me to start service, i am already visible user. I dont see this issue on website, its just App. Tried chatting with Visible care but no help. I want to upgrade network from App , or else i dont need app for any ...