Need help?
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg


I cant send or receive texts

Tw by Novice
  • 1 replies
  • 0 kudos

Issues with texting and calling since upgrade.

I upgraded a few days ago and now cannot text or call some of my contacts. Support was not helpful. I know have a Primary line and a Business line, same number on both? I switch between lines to try and text and cannot. I also cannot text from my com...

KarenFG by Novice
  • 1 replies
  • 0 kudos

Trial number changed

How do you get your trial number changed to your number if you have it but no service at this time?

smr925 by Novice
  • 1 replies
  • 0 kudos

Device roaming compatibility

Hello, Im located in the USA. I'm on the "Visible+" package. While I was in Canada this past week, I could make/receive calls just fine. I could not access data. I have a moto g 5g, and there is absolutely nowhere to turn roaming on or off. My questi...

Brand new galaxy s23 no good

I was told after years of having visible my account that I had to upgrade my plan phone. I went and paid for a new galaxy s23. Well good old customer service say I must have a bad phone and can't help me. I was never able to change my address or my d...

Wclancy by Novice
  • 2 replies
  • 0 kudos