Need help?
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Pin number

Im trying to transfer my old number. The visible app asks for acct number and pin. Are they asking for my pin from previous carrier or the transfer pin?

Dave6 by Novice
  • 2 replies
  • 1 kudos

CarPlay Not Working Properly

After porting my phone number to Visible, CarPlay is not working with phone calls in the car. Other Apple Apps are working good. My ported number shows up as “secondary” in cellular option. AT&T shows up as “secondary” as well. (No “primary” and I ca...

Delete Second “Secondary” eSim Entry

When I ported my phone number into Visible, I now have two “secondary” listings with my same number. AT&T and Visible. AT&T is my former cell company (now dropped). How can I get rid of the AT&T eSim entry and make Visible “primary”? There is no “del...

Phone box opened

I purchased a new phone and I have now received not one, but two phones which were already opened. Both of them came from return centers and now I can't even log into my account?!?