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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Gift cards not received

I have ported my sim from other to Visible and it was done in October near Halloween. As per the offer after 3 months of successful payments I will be getting 2 $200 giftcards and one gift voucher to redeem the speaker. I was in continuous discussion...

Amitpa by Novice
  • 2 replies
  • 0 kudos

Porting from Sprint/TMobile

So I am a longtime Sprint Customer now bought out from TMobile. My wife and I both switched to Visible but they have not been able to port our numbers. Three days now with different case numbers...each time you chat with someone it starts all over......

STM-11 by Novice
  • 6 replies
  • 0 kudos


I am new account. But purchased sim at bestbuy. Visible app will not let me cancel delivery of a sim. I want to activate now

Travel Sim Locked

I recently purchased a new phone through Visible on December 29th, and my phone is Sim Locked until late February, but for the whole month of February I will be going to Thailand. I am in need of service while in Thailand, and every support agent I'v...

Bennett by Novice II
  • 4 replies
  • 1 kudos

Service Problem

I have everything activated and setup with my Visible plan that I know of, and I have the $30 plan, but I can’t call, text, or get on the internet.