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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

The phone says "Visible", but will it work with Visible?

This sounds like a ridiculous question (I'm not allowed to say d*mb?). But get this. I bought a Visible-branded phone. Says "v·s·ble" right on the phone. It's a Z5151V. Build number for the OS is z5151VSBLV2.0.0B05. This phone was made for Visible. B...

Visible holding my phone number hostage.

I have been with Visible for 3 years with multiple issues. Now they supposedly cut my service to use a new sim card they are supposed to send but I didn't receive. My bill is paid but no service. I signed up with an old email that I can't access (alt...

Dropped calls, poor reception

For the last several months, I have experienced lots of dropped calls, messages that the circuits are busy... I used to have great reception at my home and through out the area when I was on Verizon, and when I first switched to Visible. What is goin...

bird by Novice
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Resolved! Stopping service from former carrier

When I activated my Visible account, there was a message the said: "we'll assign a phone number to your eSim. You can transfer your current number after activation". Now I have 2 phone numbers and am paying Visible and also my former carrier. How do ...

Rrutte by Novice
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No Datas

My son broken his iPhone 11 last month while he is in university of California Irvine, I bought a new iPhone 13 for him from Amazon. He told me he can make phone calls but there is no datas avalible.I ask him use chat in visible app to fix this probl...