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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg


what, if any, is the process for reporting or flagging comments, replies that may violate terms and agreement?

sarnac by Novice
  • 1 replies
  • 0 kudos

Resolved! No place to enter promo code

I have been trying to use the VISIBILE24 promo to sign up for service. After checking, rechecking, and re-rechecking I couldn't find a place to enter the promo code on the app. I closed and reopened multiple times, re-entered billing, address, etc bu...

Robert_M by Novice II
  • 4 replies
  • 0 kudos

Setting up eSIM on new iPhone 15 Pro

I have sat on chat for over 15 hours with various support agents BEGGING them to escalate my case to engineering. From the very first attempt of setting up eSIM on my new iPhone 15 Pro, it said, "Something's not quite right You've reached the maximum...