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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

getting help from Visible customer service

I am having problems setting up my voicemail. I was previously a verizon customer. switched to Visible. I love the phone service. However, I can't get my voicemail set up. I recently removed the old sim card from verizon to make sure it wasn't interf...

Bad time to port?

Interested in switching from Verizon, but from the posts, it seems like things are not going well lately. Is this a new development? Did Visible just rearrange their plans? Should I just wait a few weeks and check back later?

norm144 by Novice
  • 267 Views
  • 3 replies
  • 1 kudos

New Service - Ported - No incoming calls on Apple iPhone 6s

I ported my phone over from ATT yesterday. I waited in chat for about 2 hours and they said there were issues with incoming calls and they would create a ticket.I also tried resetting all network settings.This morning there was an app update, but the...

KV4 by Novice
  • 308 Views
  • 3 replies
  • 1 kudos

Visible SMS Short Code Problem

My iPhone is not receiving SMS short codes sent by Visible. This has been an issue since I switched in Visible in August 2022. It means that I cannot edit my profile, for example. I am receiving short codes from other companies. My spouse switched to...