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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Where to find confirmation that a new SIM card is sent to me

Hello, Although I changed to the new upgraded visible plan on 04/02/23, I could not receive the physical SIM. So today(07/17/23), I talked with chatbot and ordered a new SIM card to my address. My question: how can I check and verify this new shipmen...

yangy by Novice
  • 1 replies
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Visible website down?

Have been trying to get on visible website keeps giving me server error. Been like this since yesterday! What gives?

Sigg by Novice
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Not receiving group text messages

I've only found an android issue in 2022, but not for iPhone. Has anyone else encountered a problem receiving group text messages using Apple Messages? I was part of a group of a dozen family members. Everyone says that they see my name and phone num...

iMessages not sending :(

I am new to Visible, I just switched over from Verizon. When I am not connected to WiFi, my iMessages do not send at all. I read another post that said to try rebooting my iMessage settings and then my phone, but after I did both of those I'm still h...

JS2020 by Novice
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Trouble transferring old number. Time to cancel Visible?

I registered with "Bring my number". I have the account number and pin. I've even contacted customer service who said that the error would be corrected and they would email me ( "We do not provide service in your area."). Though according to their ma...

DM40744 by Novice
  • 0 replies
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