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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

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Visible Customer Service is INVISIBLE

I can not activate my service, visible customer service is helpless. They don't even have an ETA on when they can fix it. They need customers from all other carriers, but they are incapable handling that new customers. Under Staffed, Under Trained, H...

account permanently locked and live chat is a robot

I keep getting this same response from the live chat, no matter what my question.My records show that your account is permanently on hold. At this time, I can't move forward with your request. I cannot activate or port or anything. Is there any way t...

switch from party pay to $30 plan

I currently have party pay. I would like to upgrade. The app says my phone is not compatible. But the website robot chat says it is compatible.How do I switch over?

Verification on whether I have an account

Last weekend I tried to sign up for Visible and purchase a phone. I received several emails verifying then saying my payment was declined. The last one said it is was verified but have not heard anything else since then. How can I find out whether ev...

Don't know if I have an account

Last weekend I tried to sign up for Visible and purchase a phone. I received several emails verifying then saying my payment was declined. The last one said it is was verified but have not heard anything else since then. How can I find out whether ev...