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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Annoying letters about upgrading

I keep getting letters telling me I need to upgrade. I did! I received and inserted the new SIM card. Why am I still getting these reminders (demands) that I upgrade? I've just been ignoring the letters but I worry that my service will be affected if...

RonHR by Novice
  • 4 replies
  • 0 kudos

Changing from Visible to Visible+

From various posts I thought I could get better answers here in community than chat or phone call. I have the visible plan on one of the phones in my family. It’s a iPhone 7S Plus. The data is terrible. I have done all of the suggestions I could find...

No service

I have been fighting my phone all morning, no service! No texts, no phone calls. Restarted my device, checked updates, airplane mode on and back off, changed networks? My daughter had this issue yesterday with her Visible service. Please help!

Kratt by Novice
  • 1 replies
  • 0 kudos

iPhone 8 Can Upgrade to New Network??

Hi,I have an iPhone 8 and I've seen in the forums that some older Android phones can't upgrade to the new network. Will I be able to upgrade to the new network with my phone? My family all have iPhone 11, any issues there?Thanks,