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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

activating my phone

I just downloaded a esim 2 days ago on my Pixel 7A, and can't get an activation code to make it work. I've tried about 30 times, they keep telling me they sent it, I never get it.

DjM by Novice
  • 599 Views
  • 1 replies
  • 0 kudos

Sim delivery and issue with chat with agents

Visible won't allow delivery of my sim without my signature. FedEx tried delivering it two times already and won't leave it at the management office of my apartment building. FedEx also did not leave any door tags. They are going to try one last time...

Benav by Novice II
  • 2312 Views
  • 7 replies
  • 0 kudos

Cannot move service to new phone

- I've installed the Visible app as directed on the new phone and logged in.- I went to the spot where it says to switch.- It asks for the IMEI for the new phone, which for Samsung phones is the IMEI 2 for the eSIM. (IMEI 1 is for the nano-SIM). It h...

JackT by Novice
  • 779 Views
  • 1 replies
  • 0 kudos