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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Service in US Territories?

I am looking into traveling to Puerto Rico or the US Virgin Islands in the very near future since both of those are US territories and do not require any passports. I know that I can call TO Puerto Rico for example, however I am very concerned as to ...

rwilley by Novice
  • 240 Views
  • 1 replies
  • 1 kudos

Blacklisted IP Address

My Visible IP address has been blacklisted by Visible & they won't help me or tell me why or tell me anything. Any suggestions on what I can do next?

TomM by Novice
  • 115 Views
  • 0 replies
  • 0 kudos

Unauthorized charge to my Visa Account

NUMEROUS ATTEMPTS TO RECTIFY AN UNAUTHORIZED CHARGE TO MY VISA ACCOUNT - WITHOUT SUCCESS. I RECEIVED A DEFECTIVE PHONE, IT WAS RETURNED AND CREDITED. THAT IS NOT THE ISSUE I AM SPEAKING ABOUT. BELOW IS PART OF MY ATTEMPTS: I can see that in September...

No promotion gift card sent after 3 payments

I switched over to Visible and bought a new iPhone 13 in April, 2022 and it showed as having the promotion while loading the phone into my cart. However, the promotion wouldn't show up on the checkout page. I chatted with Visible about this and they ...