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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

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iPhone (7)

I was gifted with an iPhone (7) from my daughter. However, she used it @ Houston Methodist Hospital. When I turned the phone on, it said something about Remote Management (related to Houston Methodist). Can I use this phone? What do I do about the Re...

JJares by Novice
  • 2 replies
  • 0 kudos

Support chat not working

I have been trying to ask a question using the chat box after I have logged into my account. Connai, the Visible Digital Assistant, does not respond to my question. It says if it can not help me, it will get someone who can. Then it does nothing. In ...

iPhoneK by Novice
  • 1 replies
  • 0 kudos

Trying to reactivate service and buy a new phone

I'm trying to buy a Visible phone but I am having a little trouble.In January I bought an Android phone and started service with Visible as a BYOD. I could not get all services working on the phone and I had an upcoming trip so I returned my phone to...

Port in request from T-Mobile unacceptable time

I requested port in request from T Mobile on 3/18. I was told 4-24 hrs. Then on contacting after 24 hrs, they increased to 48 hrs. Now they have escalated two times but port in is not completed by visible. at one point I was told by visible chat agen...