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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Resolved! Trade in value of Pixel 3

I'm upgrading my Pixel 3 to Pixel 7, and wanted to trade in my Pixel 3 which is in good condition. The estimated trade in value came to be $0. Is it normal for the trade in value to be $0 at first, but later increase after it is received? If after th...

Resolved! Don't ask for a replacement SIM - it will cut your service OFF

As soon as a replacement is scheduled to be mailed, your service will be cut off. Even if you explicitly ask to keep your service active. If you (or Visible) is simply guessing that a new SIM will fix a problem, be careful. If FedEx is not working as...

KRS03 by Novice III
  • 4 replies
  • 0 kudos

Can't use 2-factor

We purchased a SIM for a recent trip in the U.S.. Now that we're back in our home country, I can no longer access the Visible account as it forces me to use the U.S. cell number as the second security factor. I can't receive texts from that number wh...

unityco by Novice
  • 1 replies
  • 1 kudos

Multiple Device Trade In

Hi! Is it possible to trade in two phones to upgrade? I have an iPhone 11 and iPhone 8 that I would like to put toward my trade in. Is this possible?