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Forum Posts

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Visible website and app are down

I cannot get into the website or app. iOS or windows platform. I get a 502 server error. I am on Verizon fios at home and I can go on any other website without issue. Has anyone else had this issue? The only way I can get on o...

Mpdcnva by Novice III
  • 3 replies
  • 1 kudos


Hello, I paid for service, but now I’m canceling because they are sending me a Sim card with a different number on it that I don’t want, I want to port my two numbers over to this service, but it will not work, I have tried, and it just keeps looping...

Tapsr1 by Novice
  • 1 replies
  • 0 kudos

Visible won’t accept my debit card

My previous payment was a debit card that has expired and have tried 5 times to enter my new debit card and Visible won’t accept it. All numbers I have entered and dates, etc. are correct. Frustrating!

Pixel 6a Wi-Fi Calling

I have two Pixel 6a phones, purchased at the same time, that exhibit this same problem. When the Wi-Fi calling option is enabled, it turns on and off sporadically. Turning off would be normal when you get out of range of your router, but this happens...

TDERBY by Novice II
  • 4 replies
  • 0 kudos

How do I return this phone?

It's been a week now since I received this phone that is completely locked and unable to is ghosting me, booting me out, etc. I've tried every platform to get an answer and NOTHING. Supposedly my case was escalated to a special team a...