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Forum Posts

Quick solutions to common wireless service problems

If you’re having any issues with calling, texting, or anything involved in using data, we’re going to provide you with some common network troubleshooting steps. So, if you’re having issues, try the steps below. If you’re still having issues after th...

Forum Overview

Are you having an issue related to your Visible wireless account? You can ask it here. Remember to mark a response as a solution when it solves your problem. You can also search for posts where other members have had their issues resolved and give a ...

Lost SIM card

Unfortunately I lost my Visible SIM card when traveling outside the US. I've been very happy with the service and have had the number for over 20 years. I have tried getting help with this first by chat through the app then through Facebook messenger...

khering by Novice
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Local calling

Has anyone since switching over to visible and had their number ported that they now have to dial the area code for local calls in their home area?

Phone goes off line

My Galaxy A11 turns off data and internet, so I can not send of receive anything until I restart.Any one else had this happen and did you get it to stay online?

Swapping Phone Trouble

I tried to do the swap phone plan got all the way to check out. Had to get a hold of help chat multiple times. The third time i took pictures of the person attempting to "help" me. Said I should get a refund because he said that he cancelled the orde...

Esim Download Failure

I have a brand new Iphone 13 Pro Max unlocked from the Apple store. Apparently, the Visible app cannot complete the Esim download. They indicate it's "paused" lol! I've chatted 8 times, been given case #, call back with no call back, is this the usua...