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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Unable to reup my account or pay

Hi,I opened a new account using my mozmail address instead of my original e-mail address which is locked out and stuck to my previous account.When I go to make a payment the app complains that there is a problem with my payment method, PayPal. So, I ...

dani by Novice
  • 479 Views
  • 0 replies
  • 0 kudos

Text and call from France to the USA

Hello, I am looking for a good phone plan.I will have to send a lot of text messages and making calls to the USA from France. Despite my research I didn't found something (maybe I did bad research). I want to know which plan can help me with this and...

Sphax by Novice
  • 610 Views
  • 1 replies
  • 1 kudos

iPhone XR won’t upgrade to new network

We keep getting notifications that we need to upgrade to the new network, but when we follow the steps, we get an error message. I’ve texted with customer service and they were unable to get it to upgrade as well. They finally told me we could just l...