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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Port in, can't make phone calls

I ported in but text massages work sometimes, internet is working but calls are unavailable, neither to receive and to make. Is there anyone from visible that can help me? It's been few days from the initial transfer and i need to use the phone.

network upgrade

I'm told to upgrade to a new network, but I don't know how it compares to what I already have. I have the $40 plan with party pay for $25. The upgrade options are a basic for $25 and a premium for $35. How do these compare to what I have? Does party ...

symbrkg by Novice
  • 3 replies
  • 0 kudos

Virtual gift card

It’s been almost 4 months and i have not received my $250 gift card. I tried the assistance and it nowhere.

Webs701 by Novice
  • 0 replies
  • 0 kudos

Same Phone

Can I use my same old phone I already have to open an account? Does my phone have to be paid fully off to open a visible account phone line in my name?

Upgrade Request and Pricing

I have been asked to upgrade my existing plan and told the pricing will be the same. But when I get to the cart to check out the price goes up. Also, will the remaining people in the Party receive a $5 price increase because I left the Party? Thanks!