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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

network upgrade

I got an email saying i needed to do a network upgrade. so I went to the website and changed from my 40 a month plan ive been on for years and I have the cheapest phone they offered back then the zte blade. after i did the network upgrade to the 25 a...

hickman by Novice II
  • 14004 Views
  • 19 replies
  • 0 kudos

Resolved! Can't readd esim due to 2FA SMS issue

my pixel 5 had an issue with the esim as I wasn't getting text nor data. It showed no service. I did a network reset on my phone and erased the esim. I tried logging into my visible account both on my phone and computer to add my esim back onto my ph...

Texting

I cant send or receive texts

Tw by Novice
  • 942 Views
  • 1 replies
  • 1 kudos

Issues with texting and calling since upgrade.

I upgraded a few days ago and now cannot text or call some of my contacts. Support was not helpful. I know have a Primary line and a Business line, same number on both? I switch between lines to try and text and cannot. I also cannot text from my com...

KarenFG by Novice
  • 674 Views
  • 1 replies
  • 0 kudos

Trial number changed

How do you get your trial number changed to your number if you have it but no service at this time?

smr925 by Novice
  • 817 Views
  • 1 replies
  • 0 kudos