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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

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iPhone 14 plus upgrade

I upgraded from a XS MAX to a 14 Plus. Purchased from Apple. Did all the transfer and since I am trading in my old phone I did a factory reset. My phone number was not transferred and so after spending hours on the phone I went here and saw that I ne...

Resolved! How to find out PIN associated with the account (not port-out PIN)

Hello, I'm hoping someone could clarify this for me. MetroPCS said it'd need both port-out PIN and account PIN.I don't recall setting up account PIN when activating the service. Visible (chat) agent said there is a PIN one can set for when using the ...

VS1 by Novice
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Data and text does not work, cannot get acceptable help

I purchased a new iPhone SE through Visible and switched over from my old phone to the new one on December 25th. The cellular data on the phone has not worked at any point and text messages only work when on Wifi for some contacts, but not all. I sta...