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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Denied Upgrade price

I am being denied the $35.00 Visible+ price because i am being told i upgraded too early? Those who waited until now are eligable, but since i upgraded a few months ago and gave Visible MORE money, I am not eligable? Anybody else run into this lunacy...

Resolved! 13 Rings before voicemail picks up

I just put in new sim and reactivated for the network upgrade. My phone rings approximately 13 times before going to voice mail. Does anyone know how do I get that closer to 5 rings, or 20 seconds? Did the same activation to my wife's phone and hers ...

DDrake99 by Novice II
  • 3 replies
  • 0 kudos

Slow mobile data

I'm in southwest Washington state and I have had Visible for several months. I love Visible and I have two phones and hence two hotspots. Recently I began to experience extremely slow mobile data. So slow it was unusable. About that same time I had u...


I am getting this messageSomething went wrong. We are working hard to fix that. Will this be resolved later today so I can pay the bill?

Bon by Novice
  • 1 replies
  • 0 kudos

pay bill

I cannot pay my bill. This is the message I get. Something went wrong. We are working hard to fix thatWill this be resolved later today so I can pay the bill?

Bon by Novice
  • 2 replies
  • 0 kudos