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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Update

What the exact process of swapping phones and upgrading to my new phone?I’ve been with republic wireless awhile. I have a Motorola g7 plus and I’m upgrading to a Motorola 5g phone. do I use the new sim? How do I swap my stuff over to the new phone?

Bjorntd by Novice
  • 993 Views
  • 1 replies
  • 0 kudos

Upgrade and new phone

What the exact process of swapping phones and upgrading to my new phone?I’ve been with republic wireless awhile. I have a Motorola g7 plus and I’m upgrading to a Motorola 5g phone. do I use the new sim? How do I swap my stuff over to the new phone?

Bjorntd by Novice
  • 767 Views
  • 1 replies
  • 0 kudos

SOS only after upgrade

I tried to upgrade my service, it stuck in the loop. Now it says SOS only and when I tried to log in to my visible account, it requires 2 step verification. But I can't receive any text on my phone, I tried turning off bluetooth, turning on airplane ...

chen948 by Novice
  • 1671 Views
  • 3 replies
  • 1 kudos

Existing customer - Same phone - New Sim - No Data and more

I have had service with Visible for nearly two years and attempted to upgrade with the new sim a few days ago. I updated the software on my phone and inserted it and signed into the updated Visible app. Then I restarted my phone. I went back to the a...

CG1 by Novice
  • 1068 Views
  • 1 replies
  • 1 kudos

Not receiving texts!

I'm not receiving any texts, I've used live chat several times and done everything they've told me to. But nothing seems to solve the issue. Any suggestions?