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Forum Posts

Visible multi factor authentication update

You’ve asked for it and now it’s here…trusted device management at Visible! Check the “trust this device” box on the MFA screen at login to reduce how often you have to sign in with the two-factor authentication on the same device. We also recommend ...

Visible eSIM App Update

Our Visible app has been updated for iOS and Android with new and improved eSIM functionality to make the eSIM to eSIM all self serviceable. Make sure you are up to date on the latest version. For a step by step on how to complete the process see our...

app update 1_1 Community Banner.jpg

Promotional Pricing

Hello - I am thinking of porting a number from a different carrier to the Visible+ plan. Will the current promotional price of $35/mo be maintained if I continue service each month, or will it revert to the prior price ($45/mo) after this month? Than...

No SMS for a week

I have not been able to send or receive SMS for a week. I cannot sign in to chat with support because I'M NOT GETTING TXT MESSAGES and then the popup on the login window says to contact support... Visible is THE worst provider I have ever had the mis...

kmicb5 by Novice
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Lying to upsale

Visible says I am required to upgrade. When I enter the EM # it says the phone is incompatible. That's a lie. I'm presently using this phone and it works fine. Is a newer pixel with 5g compatibility. I have enter the EM # of 2 other peoples who are p...

No longer compatible?

We signed up for Visible in July of 2022. We upgraded to Galaxy s20 G5 phones with two that at the time were compatible. Now Visible says they are upgrading their network but one phone is no longer compatible. The other, (exact same model) is just fi...

1) No bars and 2) can't get a link to reset my password

It started out that I don't have any bars. This happened twice before and when I updated my iPhone XR software I got bars again. This is the 3rd time in 6 months and I have no bars; no cell, no cell data, no messages. I couldn't sign in to my account...