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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Moto One 5G UW Ace

I have been getting messages that I need a new phone to stay on the Visible service. I've been wanting to upgrade from my Moto G7 Power to a Moto One 5G UW Ace but they have been out of stock. Does anyone know when they will be back? Thanks!

SManZ by Novice
  • 1 replies
  • 0 kudos

Resolved! Trade in value of Pixel 3

I'm upgrading my Pixel 3 to Pixel 7, and wanted to trade in my Pixel 3 which is in good condition. The estimated trade in value came to be $0. Is it normal for the trade in value to be $0 at first, but later increase after it is received? If after th...

Resolved! Don't ask for a replacement SIM - it will cut your service OFF

As soon as a replacement is scheduled to be mailed, your service will be cut off. Even if you explicitly ask to keep your service active. If you (or Visible) is simply guessing that a new SIM will fix a problem, be careful. If FedEx is not working as...

KRS03 by Novice III
  • 4 replies
  • 0 kudos

Can't use 2-factor

We purchased a SIM for a recent trip in the U.S.. Now that we're back in our home country, I can no longer access the Visible account as it forces me to use the U.S. cell number as the second security factor. I can't receive texts from that number wh...

unityco by Novice
  • 1 replies
  • 1 kudos