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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

Visible+ Discount for Existing Customers

I recently "upgraded" to the $30 plan from my Party Pay plan when asked to by Visible. I see that now users on the previous Party Play plan are now offered the option to upgrade to Visible+ for $35. I'd like this option as well. How can I get this pr...

Galaxy A51 activation issue

I have followed all of the steps for activation for the new updated SIM, participated in 4 chats and all of their suggestions, and still no service. Have tried reset network, worked for a day, then would not start up the next day. Tried that repeated...

Device Upgrade-- 51% paid off but says I am not eligible

I have been trying to get an answer from support for a handful of days now, so reaching out to see if the forum has any answers. I have paid off 51% of my Affirm loan and yet my account is showing me as not eligible to upgrade my device. I was told b...

How to resolve a problem with visible

I recently placed an order with visible that was somehow canceled after it went through, now I am trying to place the order again and it won't allow me to use my friends promo code. Very frustrating experience so far.