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Forum Posts

Launching Today: Annual Plan

Hey Visible community! We want to continue to give our members more options to pay for their service how they’d like, which is why we are launching our new Annual Plan option. To learn more about our new Annual Plan, keep reading! Plan Prices & Detai...

What to do first?

my chat box disappeared. I was #43. My new phone from Visible is here and charged up. Emailed directions said to install visible app. Which phone? Old phone or new phone before the new sim is installed. I also want to port my number.

U-234 by Novice
  • 843 Views
  • 1 replies
  • 0 kudos

No redemption promo code emailed...

Hello! I have inquired via Visible chat various times and gotten no helpful response. I need my redemption promo code for the $200 gift card. I should have gotten one by email back in January, after my 3rd bill paid, but I did not. Help!

Magpie by Novice
  • 915 Views
  • 1 replies
  • 0 kudos

Calling in Italy - support for eSim

Does Visible support international calling in Italy? I will be travelling in September, but would like to switch to Visible now.I don't want a big hassle in September to make this work.

Text issue resolution

It took me about 45 minutes to get through on chat. They were able to fix the testing issue in a few minutes by completing a Sim Reprovision. It sounds like it has to be done on their end so you have no choice but to chat. I have esim. Sadly I did no...

kric by Novice
  • 2042 Views
  • 2 replies
  • 1 kudos