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Launching Today: Visible+ Pro!

We have some exciting news for you today and no, this is not an April Fool’s Joke! Today we are launching a new plan on our service, Visible+ Pro. Keep reading for more information on the new plan, as well as updates to Visible+. What is changing wit...

Login Process Failure

My billing card expired and Visible locked my account. Now they require two factor authenication requiring the use of my phone that they locked. I am unable to updare my credit card information because every way into the account required 2 factor aut...

mtschus by Novice
  • 3250 Views
  • 1 replies
  • 0 kudos

Need MFA disabled or an alternative

I manage multiple accounts for my family. Specifically, I pay the bills for them. Today, Visible forced me to enable MFA when I logged into the accounts to pay the bills. (Auto-pay is NOT an option that I'm willing to do). Now, when I log into my mom...

Mark2 by Novice II
  • 3209 Views
  • 4 replies
  • 0 kudos

iPhone (7)

I was gifted with an iPhone (7) from my daughter. However, she used it @ Houston Methodist Hospital. When I turned the phone on, it said something about Remote Management (related to Houston Methodist). Can I use this phone? What do I do about the Re...

JJares by Novice
  • 1470 Views
  • 2 replies
  • 0 kudos

Support chat not working

I have been trying to ask a question using the chat box after I have logged into my account. Connai, the Visible Digital Assistant, does not respond to my question. It says if it can not help me, it will get someone who can. Then it does nothing. In ...

iPhoneK by Novice
  • 1481 Views
  • 1 replies
  • 0 kudos